Our guarantee
We stand behind every product
Last updated: June 18, 2026
Our promise: we'll always make it right.
If a checklist isn't what you needed, email us, we'll get you to the right one or find a resolution that works for you. We stand behind every product.
Not sure a checklist fits? You can preview 10 controls free before you buy, so you always know what you're getting.
Questions about an order? Email [email protected] and we'll take care of you.
The legal details
This Refund Policy applies to purchases from Strondex, operated by Strondex LLC. The terms below explain how digital delivery works and your consumer rights, they sit alongside our promise above, not in place of it.
Strondex's digital products, including downloadable checklists, hardening packs, workbooks, and templates, as well as access to our online checklist tool, are non-refundable once they have been accessed or downloaded. Because these products are delivered instantly and electronically, completing your purchase and accessing the materials is treated as final.
By completing a purchase, you acknowledge and agree that you are receiving immediate access to a digital product and that you waive any right to a refund once the product has been accessed or downloaded.
If you are a consumer in the EU or UK: by purchasing and accessing the digital product immediately, you expressly consent to immediate performance and acknowledge that you thereby lose your statutory 14-day right of withdrawal for that digital content.
Why digital products are non-refundable
Our products are delivered to you instantly after purchase. Once a checklist, workbook, or template has been downloaded, or once online tool access has been opened, it cannot be "returned," and the value has already been delivered. For that reason, we do not offer refunds for digital products that have been accessed or downloaded.
Exceptions we handle in good faith
We want every purchase to be fair. We will work with you in good faith in these situations:
- Duplicate or erroneous charges, if you were charged more than once for the same item, or charged in error, we will refund the duplicate or mistaken charge.
- Failure to deliver access, if a genuine technical problem prevented you from receiving your download or accessing the tool you paid for, and we are unable to fix it for you, we will make it right (by restoring access or issuing a refund).
To request help under one of these exceptions, email [email protected] within 14 days of your purchase with your order details. We will review and respond promptly.
Consulting engagements
Refunds, cancellations, and payment terms for consulting are not covered by this policy. They are governed by the separate statement of work or written agreement for that engagement.
Subscriptions
For any recurring or metered subscription (such as ongoing tool access), charges already incurred are non-refundable, but you can cancel at any time to stop future charges and keep access through the end of the period you have already paid for. See our Terms of Service for details.
If something looks wrong with a charge
Reach out to us first at [email protected], we'd much rather fix it directly than have you go through your bank. Because our products are delivered instantly and these refund terms are disclosed at checkout, we do reserve the right to contest chargebacks that conflict with this policy, including by providing your acceptance of these terms as evidence.
How refunds are issued
Approved refunds are issued through Stripe to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.
Contact
Questions about a charge or a refund request? Email us at [email protected], or write to Strondex LLC, 1169 N Burleson Blvd #107, Burleson, TX 76028, USA. See also our Terms of Service.